COLLIN COUNTY COMMUNITY COLLEGE DISTRICT

                                                       JOB DESCRIPTION

 

 

TITLE:                                                           Admissions Associate

 

DIVISION:                             Student Development

 

DEPARTMENT:                        Admissions/Records

 

SECURITY SENSITIVE:                        Yes

 

JOB TITLE CODE:                        0410

 

FLSA STATUS:                                                 Non-Exempt

____________________________________________________________________

 

FUNCTION:            To provide support in all aspects of the admissions process including residency issues, TSI status, and prerequisite levels.  

                        Assist with general support to the Associate Registrar.

 

REPORTS TO:            Associate Registrar

 

SUPERVISES:        N/A            ____________________________________________________________________

 

MAJOR RESPONSIBILITIES

 

Essential Job Functions

 

1)     Process admission applications for credit students accurately; determine and document residency (final approval for SCC), TSI status, pre-requisite levels, and eligibility for waivers.  Maintain familiarity with changing admissions regulations policies and procedures.  Proof and code processed applications.

 

2)     Maintain the ARO Help Manual and communicate new/changed information to college staff, via telephone calls or electronic mail to ensure correct information for students. 

 

3)     Check ARO website daily, making changes weekly to registration information, final exam schedule, adding forms for easy student access, and updates from the Texas Higher Education Board (i.e. updates on Texas grants.

 

4)     Set-up phone bank at the beginning of each semester/term and provide training and materials for temporary clerks.  Heavy telephone and internet usage responding to student inquiries.

 

5)     Assist Associate Registrar with supervision including hiring, training and supervising part-time temporary staff during registration periods. 

 

6)     Send e-mail reminders to student services staff and other college staff related to deadlines and changing policy.  Maintain current knowledge of services available at all district sites in order to make appropriate and timely referrals.

 

7)     Coordinate and accurately determine eligibility of athletes.  Process forms for Physical Education.  Enter PTK and Psi Beta members into SIS to appear on student transcripts.

 

8)     Meet with students to resolve problems as they arise.  Analyze transcripts for possible pre-requisite levels.  Process enrollment verifications.

 

9)     Process, input and distribute grade changes.  Accept and in some cases input grades from grade rosters.

 

10) Maintain confidentiality of student records (in compliance with the Family Educational Rights and Privacy Act), organizational plans and personnel actions. 

 

11) Input session code information for schedule building and distribution of charts to departments.

 

12) Conduct telephone etiquette training for ARO staff district-wide.  Give admissions training to new ARO employees.  Instruct faculty and staff on FERPA issues.

 

 

Marginal Job Functions

 

Serve as back-up to Associate Registrar.

 

Provide information at service counter, answer phones and assist with data entry.

 

Assist with set-up of on campus registration.

 

Serve as back-up support for Admissions/Records area.

 

Travel between campuses to attend meetings, workshops and seminars.

 

Assist students with non-credit registration.

 

Courier documents between CCCCD sites.

 

 

MINIMUM QUALIFICATIONS

 

Knowledge, Skills and Abilities

 

Knowledge of effective customer service techniques with the ability to present one's self and the college in a positive and professional manner.

 

Ability to perform assigned responsibilities, duties and tasks according to established practices, procedures, techniques and standards with minimal supervision within the assigned time frame.

 

Ability to understand when referrals to supervisors and/or other departments are appropriate.

 

Ability to shift quickly between tasks without loss of continuity or positive customer service.

 

Ability to work various hours, including day and evening and extended hours during registration and graduation

 

Ability to work in a fast-paced environment with constant noise and/or interruptions. 

 

Skill to apply modern office practices and equipment and skill to input information via computer keyboard.

 

Ability to listen attentively and demonstrate understanding.

 

Ability to provide accurate information or assistance in a timely and courteous manner.

 

Skills to effectively communicate orally and in writing.

 

Ability to maintain restraint and keep calm when faced with interpersonal conflict and/or emotional or angry individuals.

 

Ability to call for assistance in potentially dangerous situations.

 

Ability to independently identify and undertake additional tasks to be accomplished.

 

Ability to regularly lift or carry objects up to approximately 20 pounds.

 

Effective keyboarding skills and knowledge of related software to include Microsoft Front Page and Publisher for updating ARO website.

 

Ability to work with constant, extreme noise or interruptions.

 

Ability to demonstrate safe work habits and safe use of equipment.

 

Ability to perform all essential functions of the position.

 

 

Education and Experience

 

Education:               Associates degree from a regionally accredited institution.

 

Experience:          Three years of experience working in a registrar or enrollment management office, or directly related experience to include one year of supervisory experience.  Knowledge of IBM compatible PC,  word processing software, Microsoft FrontPage and Publisher.  Excellent organizational and interpersonal skills are required.  Strong written and oral communication skills with the ability to relate well to students, faculty, staff and the general public in a friendly, courteous and professional manner.

 

OR

 

             Any equivalent combination of training or experience.

 

Licenses/Certificates

 

   Notary Public

 

NOTE: Normal hours 8 a.m. to 5 p.m. Monday through Friday.  Evenings and weekend hours during peak periods and graduation.

 

 

NOTE:  This job description is not an employment agreement or contract.  The President and/or designee has the exclusive right to alter this job description at any time without notice. 

 

Employees of CCCCD are expected, as required in their specific job functions, to participate in maintaining standards required for accreditation; to participate in college task forces, activities, meetings, committees and councils; to interact and work cooperatively in order to assist students, staff, faculty and the community in the accomplishment of various goals; to represent one’s self and the college in a positive, professional manner consistent with the core values which include a passion for learning, service and involvement, creativity and innovation, academic excellence, dignity and respect, and integrity; and to safeguard sensitive or confidential information from intentional or unintentional disclosure. 

 

Employees are expected to maintain current working knowledge of policies, procedures and guidelines necessary to answer work-related questions and to provide assistance to students, staff, faculty and the general public in a timely and courteous manner.  Employees are also expected to perform other duties as may be assigned by their supervisor and to contribute to the team efforts of the department and to assist the college in achieving its strategic goals.  

 

Employees must abide by all laws, college policies and guidelines.

 

Collin County Community College District is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, sex, national origin, disability or veteran status.